RETURNS AND EXCHANGES
For returns please email firstname.lastname@example.org and explain the reason for the return. Please note all store pickups and returns are made in Galeria Pacifico, Cupey, our headquarter operation center.
Please send the item(s) back to us in their original condition, including all tags, within 15 days of the delivery date. The customer is responsible for the shipping costs of the returned item.
Once we confirm the item has been returned correctly, an email will be sent with the total amount of the store credit.
If an item is received without tags, worn, altered, washed or damaged, the return will not be accepted.
If an item is received as such, the item may be shipped back to the customer.
Items on sale cannot be returned or exchanged. All sale items are final.
Mailing and Return Address:
#30 Calle Teresa Jornet
San Juan, PR 00926
Need Assistance? Jani will assist you with any questions about your order or any particular item. Write us an email and we will gladly response back to you soon. Email: email@example.com
If you rather speak to us, call us at 1-787-296-8283
Our service hours are Tuesday to Friday 10:00 – 6:00 AST